Guides and answers.

Hardware & infrastructure

Scanners and label printers: what the shop floor needs

A scanner speeds up the crate. A label printer makes the older half of your stock scannable at all. What to look for in both.

4 min

Inventory & catalogue

Where the catalogue data in your shop comes from

The public sources behind the artist, title and year on every record page, how pricing is handled, what you may do with the data, and what happens when a record is unknown.

4 min

Inventory & catalogue

How cover and item photos work in the Hub

The difference between the shared cover of a release and the photo of your one copy, where covers come from, why a cover is sometimes missing, and what you control.

4 min

Getting started with the Hub

Setting up your store with the Hub

From an empty account to a live shop: what to set up in which order, and what can safely wait until after launch.

4 min

Getting started with the Hub

The one-off Discogs import at onboarding

What the import copies from Discogs, what it leaves behind, and what changes the day after.

3 min

Scan and Go

Scan and Go: three routes to add a record

Barcode, photo or keyboard: how a record gets into the Hub, and why the pressing stays your call.

3 min

Till & shop floor

Connecting your till to the Hub

The till stays the place where you sell. Connect it once and every sale at the counter removes the copy from all online channels.

3 min

Till & shop floor

Fair mode: sell offline, keep stock accurate

Take crates to a record fair without a record being sold twice: offline before you leave, back online the same evening.

3 min

Sales channels

Setting prices per channel

One copy, one base price in the Hub, and a markup or discount per channel to absorb commission and shipping. How the rule works and how to choose the numbers.

3 min

Inventory & catalogue

How the Hub prevents double sales

One copy, one place where it is counted, and a fixed order of operations: why a record cannot be sold twice, and where the remaining window is.

3 min

Inventory & catalogue

Merch, accessories and other own items in the Hub

A record shop sells more than records. Own items get their own entry in the Hub and go to your webshop and, if you choose, to your other channels.

2 min

Sales channels

Discount codes and gift vouchers: running promotions in your own store

Issue discount codes and gift vouchers with your own conditions, directly from your dashboard.

1 min

Sales channels

Selling sets: multiple records as one package

Bundle records from your stock into one product with its own price.

1 min

Sales channels

Grip on your numbers: reports and VAT export in your dashboard

Sales, stock, visitors, shopping carts and a financial overview with VAT export, in the Shop and Growth plans.

1 min

Sales channels

Your records in Google Shopping: the product feed explained

The SEO add-on includes a product feed that Google Shopping reads automatically.

1 min

Sales channels

Connect your shop to Google Search Console

See which searches bring people to your shop and which pages Google knows. You connect Search Console in a few minutes and submit your sitemap right away.

4 min

Sales channels

How RecordFlower calculates the VAT on your orders

The rate depends on three things: your regime, your buyer's country and your registrations. We read the rates from the European Commission's database, you never have to maintain them yourself.

3 min

Sales channels

Shipping to a pickup point or parcel locker: here's how to set it up

Buyers can now have their order delivered to a pickup point or parcel locker instead of at home. Choose DHL ServicePoints, and the buyer looks up the nearest point themselves at checkout. You set it up in a few minutes, per country and per rate.

3 min

Sales channels

Setting up your own look: how to personalize your webshop through the dashboard

Through your RecordFlower dashboard, you decide how your webshop looks: your logo, your colors, your brand name. Read step by step which settings you control yourself, no web design knowledge needed.

4 min

Hardware & infrastructure

Is your data safe with RecordFlower? Here's what you need to know

You connect your Stripe account, your sales channels and your customer data to RecordFlower. It's a fair question: how safe is your data with our platform?

1 min

Hardware & infrastructure

Connecting your own domain to your webshop

One CNAME record at your registrar, a certificate the Hub arranges, and a few things to check before you switch. Step by step.

3 min

Sales channels

Identity verification at Stripe: what you need to know and what to expect

During RecordFlower onboarding, you complete a one-time identity verification with Stripe. What does that verification involve, why is it required, and how does it work?

2 min

Sales channels

Are you responsible for paying VAT yourself? Here's what you need to know

Your buyers pay directly into your own Stripe account through Stripe. Filing and remitting VAT stays your responsibility. If your business is established in the EU, RecordFlower calculates the VAT for you at checkout.

3 min

Getting started with the Hub

What happens after the free trial?

Your free trial is ending. What are your options, what changes, and what happens to your data?

1 min

Sales channels

Setting shipping costs in your webshop: here's how

You decide which countries you ship to and at what rate: per order, per item, or by weight, with free shipping above a set amount. You configure it once through your dashboard.

2 min

Sales channels

Selling in 21 countries: how to offer your inventory internationally

RecordFlower is active in 21 countries. Your webshop is accessible to buyers around the world, you decide yourself where you want to ship.

2 min

Getting started with the Hub

When is the Growth plan the right choice?

Growth is the plan for stores and labels whose situation does not fit a standard plan: custom integrations, agreed response times and capacity of their own.

1 min

Getting started with the Hub

How do you cancel your RecordFlower subscription?

Cancelling at RecordFlower is simple and hassle-free. There's no notice period, no penalty, and no mandatory phone call. Here is how it works.

1 min

Getting started with the Hub

iFrame Webshop or Standalone Webshop: which solution fits your situation?

RecordFlower presents your store in two ways, both included in every package: as an iFrame within your existing website and as a full own webshop on your own domain name.

2 min

Sales channels

How you, as a Dutch seller, reach customers abroad

The Netherlands has many record shops and sellers with high-quality collections. With RecordFlower, as a Dutch seller you reach buyers in 21 countries, through your own webshop, in their own language.

2 min