Frequently asked questions

You need three things: an active Discogs account with inventory, a bank account for your Stripe connection, and an email address for your RecordFlower account. A minimum inventory is not required — you can start with a single item.

Getting started takes four steps and on average around 10 minutes: • Create a RecordFlower account at recordflower.com. • Connect your Discogs account via OAuth — you grant permission once, and your inventory is loaded in immediately. • Create a Stripe account and complete the one-time identity verification (KYC). You can find more information at stripe.com/docs/identity. • Personalise your webshop via the dashboard: add your logo, set your colours, and add your company details. Your store goes live immediately after step 4 and is accessible to buyers. During the first synchronisation, all products are retrieved; during that period your webshop is not yet accessible to visitors. Once the first sync is complete, your store is live.

Stripe is the payment processor that RecordFlower uses for all transactions. Through your own Stripe account you receive payments directly into your bank account — RecordFlower has no access to your money. You create a Stripe account once and complete the identity verification (KYC). This is a standard requirement of Stripe for all sellers. You can find more information and an explanation of the verification steps at stripe.com.

Yes. RecordFlower is completely free to try for 14 days — without a credit card and with access to all the features of your chosen plan. After the trial period, you decide for yourself whether to take out a subscription. There is no automatic renewal.

At the end of the trial period, you receive a notification. You decide for yourself whether to take out a subscription — this is a deliberate, manual action. Nothing is automatically renewed or charged. If you choose not to continue, your customer data is deleted.

Yes. You manage all your webshop settings — from colours and logo to shipping costs and user management — via your own dashboard. Everything is configurable and saved immediately. You do not need any technical knowledge.

Yes, and that is exactly the idea. RecordFlower is an additional sales channel — not a replacement. Your Discogs inventory remains the central source. Sales through both channels are possible; stock is synchronised in real time to prevent duplicate sales.

Yes. Your existing Discogs reviews are visible in your RecordFlower webshop. This way you benefit immediately from the reputation you have built up. A dedicated review system within RecordFlower is on the roadmap.

No. Each RecordFlower account is linked to one Discogs account and one webshop. If you have multiple Discogs accounts or stores, you need a separate RecordFlower subscription for each.

Yes. RecordFlower is also available to serious private individuals. To do so, you complete the standard Stripe onboarding, during which Stripe verifies your identity (KYC). Once verification is complete, you can get started right away. Please note: for private individuals based in the Netherlands, selling via RecordFlower is currently not possible. Stripe requires a KVK registration for Dutch accounts. This is a Stripe requirement and may change in the future. For the most up-to-date information, please consult the Stripe documentation: docs.stripe.com/connect/upcoming-requirements-updates

The roadmap is available on the RecordFlower website. Here you will find an overview of the further developments RecordFlower intends to implement — including a dedicated review system, a referral programme, discount codes, and integrations with multiple marketplaces. The roadmap is updated regularly.

RecordFlower connects to your Discogs account via secure OAuth authentication. You do not share a password — you grant RecordFlower permission once through Discogs itself. Your entire inventory, including releases, prices, conditions, and descriptions, is loaded directly into your RecordFlower environment.

Yes. As soon as something changes on Discogs — a sale, a price adjustment, or a new item — this is automatically processed in your webshop. You do not need to do anything for this.

New items you add to Discogs are automatically synchronised to your webshop every night at 00:00. Do not want to wait? Via your admin environment, you can start the synchronisation manually at any time with a single click.

During the first synchronisation, all your Discogs products are retrieved and loaded in. During this period, your webshop is not yet accessible to visitors. Once the first sync is complete, your store goes live immediately. During all subsequent synchronisations, neither you nor your buyers will notice anything — the store simply remains accessible.

No. RecordFlower mirrors your Discogs inventory and adjusts it automatically based on the changes you make in Discogs. Discogs always remains the single source of truth. This prevents conflicts and ensures a consistent inventory across all channels.

The stock in your webshop is adjusted immediately and automatically. This way you prevent duplicate sales and your stock always stays up to date on both platforms.

Should the connection with Discogs unexpectedly be lost, RecordFlower has extensive blog articles available that guide you step by step through re-establishing the connection. In addition, our support team is available for you seven days a week.

iFrame and Standalone include 40 synchronisations per month; Pro / Growth has unlimited synchronisations. Each nightly sync (00:00) counts as 1 sync; each manual sync does too. Additional syncs can be purchased in batches of 20 for €5,- per month.

RecordFlower is built as a multi-marketplace platform. On the roadmap is the integration with several other marketplaces alongside Discogs. This means that in the future you will be able to offer your stock across multiple sales channels from a single central environment.

RecordFlower offers three solutions: • Standalone webshop — a fully personalised webshop of your own on your domain name. • iFrame integration — a webshop embedded within your existing website, without a separate domain. • Pro / Growth — fully bespoke for high-volume sellers with specific requirements.

A buyer lands on a complete, professional webshop featuring your own brand. The page offers: • An overview of your entire inventory • A search function by title, artist, or release • Filters by genre, condition, and price • A detail page per item with all relevant information • A simple checkout process via Stripe The webshop is fully responsive and works optimally on both desktop and mobile.

The buyer selects an item, adds it to the shopping cart, and pays via a simple Stripe checkout. After payment, the buyer immediately receives an order confirmation by email. As soon as you ship the order and confirm this in your dashboard, the buyer automatically receives track & trace information.

Yes. Your webshop is fully responsive and works optimally on desktop, tablet, and mobile. Your buyers enjoy a consistent and professional shopping experience everywhere.

You have full control over the appearance of your store. From your dashboard you set: your logo or brand name, colours, company details, and your social media channels. With a Pro integration, all additional requirements are negotiable.

Your admin environment offers stock and order management, sales statistics, user management, platform monitoring, and a dedicated Stripe environment for payment insights.

RecordFlower supports a multilingual website structure: Dutch, English, German, French, Spanish, Portuguese, Italian, Danish, and Japanese.

By default you have an overview page (listings), a detail page per item, a shopping cart, and a review page. With a Pro solution, all additional requirements are possible.

Yes. Via your dashboard, as super administrator you can easily add colleagues. A super administrator has full access to all settings and features. Additional users cost €2,- per user per month.

RecordFlower offers three subscriptions: • iFrame webshop — €9,- per month • Standalone webshop — €14,- per month • Pro / Growth — from €29,- per month (on request) With an annual subscription, a 10% discount applies. You receive an invoice monthly. VAT is settled at checkout.

All subscriptions include: • Discogs synchronisation (40 syncs/month; Pro / Growth: unlimited) • Your own webshop or iFrame integration • A personal admin environment with dashboard • Hosting, maintenance, and technical management • Support via chat, email, and phone, 7 days a week

• Additional user / administrator — €2,- per user/month • Additional synchronisations — €5,- per 20 syncs/month • White-label (no RF backlink) — €4,- per month • SEO Plus (meta per listing) — €2,- per month • SEO Pro (sitemap, schema.org, canonicals) — €4,- per month

Soon RecordFlower will introduce two bundles that let you combine multiple add-ons at a reduced rate: • Growth Pack: White-label + SEO Plus + Discount codes. • Professional Pack: White-label + SEO Pro + Domain connection. The exact discount percentages will be communicated soon.

Yes. Discount codes and promotions for your webshop are on the roadmap and will become available as an add-on in phase 2. Want to stay informed? Follow the roadmap on the RecordFlower website.

RecordFlower itself does not charge any transaction fees per order. Stripe processes all payments and charges standard processing fees; these are passed on one-to-one without any mark-up. You can find the current Stripe rates per payment method and country at stripe.com/pricing.

At the end of the trial period, you receive a notification. You decide for yourself whether to take out a subscription — this is a deliberate, manual action. Nothing is automatically renewed or charged. If you choose not to continue, your customer data is deleted.

Yes. You can cancel, upgrade, or downgrade your subscription on a monthly basis — without penalties or notice periods. After cancellation, your customer data is deleted. You can export your order history in advance from your dashboard.

All user data is stored in a dedicated, fully isolated database. Each RecordFlower partner runs in a separate database environment — your data is never accessible to other users. The servers are located in Europe and comply with the AVG/GDPR legislation. Sensitive data such as API keys is stored encrypted.

RecordFlower guarantees an uptime of 99.9%. We achieve this by using robust software solutions and professional hosting. RecordFlower takes full responsibility for maintenance, management, and availability — this is included as standard in every plan.

RecordFlower uses a multi-tenant architecture in which each seller operates in a fully separated environment. This means maximum privacy, optimal security, and stable performance. We process all data carefully and in accordance with the AVG.

Yes. The connection runs via OAuth authentication, the industry standard for secure access. Your Discogs password is never shared with RecordFlower. You grant permission once through Discogs itself and can revoke it at any time.

RecordFlower takes care of the entire hosting, technical maintenance, and updates of your webshop. You do not need to do anything for this yourself. Your store is always up to date and accessible.

You make the required DNS changes yourself with your domain name registrar. RecordFlower has a detailed blog available that guides you step by step through this process. Need help? Our support team is available seven days a week.

Yes. All data is hosted on a dedicated server in Europe that complies with European privacy legislation. RecordFlower processes personal data exclusively in accordance with the AVG and acts carefully and transparently at all times.

The checkout supports all common payment methods that Stripe makes available in the countries where RecordFlower is active. The available methods are automatically matched to the buyer's country. These include: Visa, Mastercard, and American Express, iDEAL/Wero, Bancontact, SOFORT, Giropay, EPS, TWINT, Przelewy24, BLIK, Cartes Bancaires, Apple Pay, Google Pay, Klarna, SEPA/Bacs/ACH Direct Debit, MobilePay, and Konbini. The setup is based on standard Stripe availability; final activation per payment method is confirmed via RecordFlower's Stripe Connect configuration.

All payments run via Stripe Connect. The payout process works as follows: • The buyer places and pays for an order. • The amount is held by Stripe. • You indicate in your dashboard that the order has been shipped. • The payment is deposited into your bank account the next day. You decide yourself in which currency you wish to be paid out.

RecordFlower itself does not charge any transaction fees. Stripe charges standard processing fees per transaction; these are passed on one-to-one without any mark-up. You can find the current rates per payment method and country at stripe.com/pricing.

Yes. RecordFlower is also available to serious private individuals. To do so, you complete the standard Stripe onboarding, including identity verification (KYC). Once verification is complete, you can get started right away. Exception: private individuals based in the Netherlands currently cannot sell via RecordFlower. Stripe requires a KVK registration for Dutch accounts. This is a Stripe requirement and may change in the future. For the most up-to-date information, please consult the Stripe documentation: docs.stripe.com/connect/upcoming-requirements-updates

Yes. As a seller, you are responsible yourself for the VAT declaration and remittance on your sales, including on international transactions. For sellers who sell to consumers in multiple EU countries, the OSS scheme (One Stop Shop) is relevant. RecordFlower processes payments but is not a tax advisor. Please consult your accountant or tax advisor for your specific situation.

RecordFlower is active in 21 countries: the Netherlands, Belgium, Germany, France, Spain, Italy, Portugal, Austria, Switzerland, Poland, the Czech Republic, Greece, Sweden, Denmark, Finland, Norway, the United Kingdom, the United States, Canada, Australia, and Japan. You decide yourself which countries you want to ship to and set the corresponding shipping costs via your admin environment.

As soon as a buyer places an order, you immediately receive an email notification. The order is also visible right away in your admin environment, including all order details.

You process the order yourself: packing and shipping. As soon as you indicate in your dashboard that the order has been shipped, the payment is automatically deposited into your bank account the next day via Stripe. The buyer automatically receives the track & trace information. The stock change is synchronised to Discogs at the same time.

You decide yourself which countries you ship to and what the shipping costs are per country. You set this up once via your admin environment. The physical shipping is your own responsibility.

In the event of a complaint or return, the buyer contacts you as the selling party. As the first point of contact, you are responsible for the handling. If the buyer and seller cannot reach agreement together, RecordFlower acts as mediator to arrive at a solution.

Yes. RecordFlower is designed as a central platform for multiple sales channels. In addition to Discogs, more marketplaces will be added in the future, so that you manage all your sales from a single dashboard.

RecordFlower is a SaaS platform for serious Discogs sellers who want to offer their stock more professionally, efficiently, and profitably. The platform automatically synchronises your Discogs inventory with your own webshop, so that you can sell commission-free through your own channel — without any extra manual work.

RecordFlower is built for serious Discogs sellers: professionals and dedicated hobbyists who grow structurally, want to build their own brand, and want to retain more margin per sale. Whether you ship dozens of items daily or want to offer a carefully built collection professionally — you are live within 10 minutes.

Within 10 minutes. Create an account, connect Discogs via OAuth, connect Stripe, and personalise your webshop. Your store is operational immediately. See category 0 — Getting started with RecordFlower for the step-by-step explanation.

You can chat, email, and call our support team, seven days a week. RecordFlower takes care of hosting, maintenance, and updates. For technical questions such as domain connection and restoring the Discogs connection, detailed blog articles are available.

With the SEO Plus add-on, you set meta titles and descriptions yourself per listing. With SEO Pro, you additionally have an automatic sitemap, structured data via schema.org, and canonical URLs. Both add-ons are available for all plans.

RecordFlower takes care of the entire hosting of your webshop. You do not need to set up or maintain anything yourself. Would you like to connect your own domain name? Then you make the required DNS change once with your registrar. RecordFlower has a step-by-step blog available to guide you through this.

You can reach us via chat, email, or phone, seven days a week. Do you have a question you cannot find in this FAQ? Get in touch directly — we will be happy to help you further.