Questions, answered.

Not required. We can import your existing Discogs inventory once, but you can also start with Scan and Go or manual entry.

After the one-off import you can be live on your webshop and chosen sales channels within an hour.

One central inventory with all channels around it: your own webshop, Discogs, Bol.com, eBay and the till. The Hub keeps everything in sync so nothing is ever sold twice.

60 days free, no credit card, no automatic renewal.

Discogs stays one of your sales channels. Your listings there keep running and orders keep coming in. What changes is the source: new records and stock corrections go into the Hub, not into Discogs.

An email address for your account, a Stripe account for the payments in your webshop, and your stock. That stock can come from three places: the one-off import from Discogs, a CSV file, or your first crate through Scan and Go. There is no minimum; one record is enough.

Every copy exists once, in the Hub. A sale on any channel, at the counter or at a fair blocks that copy and pulls its listings on the other channels within a few minutes. Orders on Discogs are checked every minute.

No. When a sale comes in the Hub blocks the copy and pulls the listings on all other channels. There is a window of at most a few minutes between sale and removal.

Via Scan and Go (barcode scanning, photo recognition or manual entry) or via a connected label or distributor. No longer via Discogs.

No. The catalogue is built from data under the CC0 licence, public domain, free of copyright. The storefront contains zero Discogs content.

Yes. Merch, accessories and records that no catalogue knows get their own entry in the Hub, with your own title, price, images and category. They go to your webshop and, if you choose, to Bol.com and eBay.

Most records pressed before the late eighties have none. Photograph the sleeve and the Hub fills in a draft for you to check, or type it in yourself. The Hub gives the copy its own number and the label printer puts it on the sleeve.

You do. The photo recognition reads what the sleeve shows and leaves the pressing open when it is not sure. The difference between a first pressing and a reissue is where your margin sits, so the Hub never guesses it for you.

Yes. A CSV upload of your existing stock is included, and a Shopify shop can be imported directly. Ask us about other platforms; we move the data for you.

In the Hub. Every copy has one record there with its price, condition and description. Change it and the Hub pushes the change to your webshop, Discogs, Bol.com and eBay. You never edit the same record in four places.

Your administration stays where it is: in the Hub. Your webshop, till, Bol.com and eBay carry on and your stock stays intact. You lose a channel, not your inventory. Reconnect Discogs under Settings → Integrations and the listings go back up.

From the Cover Art Archive, the open image collection of MusicBrainz: one cover per release, shared by every shop on the Hub that lists the same release. A photo you add of your own copy belongs to that one listing, is labelled as a photo of this copy and is never shared. We are working on additional sources and on showing a cover photo you upload for a title without one in other shops as well; the platform terms already provide for that.

Loyverse, Lightspeed, SumUp, Square, Zettle, Shopify POS, Mplus, CCV, Clover and Epos Now. The till stays where sales happen; the Hub keeps stock in sync.

No. You ring up the sale in your own till as you always do. The till sends the sale to the Hub and the Hub pulls the copy from Discogs, Bol.com, eBay and your webshop at that moment.

Select which crates to take along, set them temporarily offline on all channels, mark sales at the fair, and the rest goes back online automatically.

Get in touch. We connect to the till you already have; if it has an API we can hook it up.

Yes. We supply a barcode scanner and a label printer that work with the Hub out of the box, so you do not have to find out yourself which device fits which till.

Yes. The till can only report a sale the Hub can match if it knows the product. If your till does not hold your records yet, the Hub puts them in through the till's API, with the barcode or the label number the Hub assigned. From then on the Hub is the source for the till as well as for the channels.

Your own webshop, Discogs, Bol.com and eBay. Per channel you set your own price, a markup or discount on the base price in the Hub.

Yes. Own items like merch and accessories can be listed on Bol.com and eBay as well. That is a choice you make in the Hub, not an automatic setting.

Your webshop ships to 21 countries and speaks nine languages. You set shipping zones and rates per country yourself.

The base price lives in the Hub. Per channel you add a markup or a discount, for example to cover the commission or the shipping costs of that channel, while the stock figure stays one.

A complete shop under your own brand: your full inventory, search by artist, title or release, filters by genre, condition and price, a page per copy and checkout through Stripe. The shop is fully responsive and works on desktop, tablet and phone.

Under Webshop → Design you set your logo, brand name, colours, theme and layout, your homepage sections and your own pages. You also decide whether stock counts are shown, whether a minimum order amount applies and whether the shop is temporarily closed. With the Remove Branding add-on the "Powered by RecordFlower" notice disappears.

You add one CNAME record at your domain registrar with the value shown in your dashboard; the Hub takes care of the certificate. Your own domain is available in every plan. The knowledge base has a step-by-step guide, and support helps if it does not resolve.

Checkout shows the payment methods that are active in your own Stripe account, matched to the buyer's country: Visa, Mastercard and American Express, iDEAL, Bancontact, Wero, SOFORT, Giropay, EPS, TWINT, Przelewy24, BLIK and Cartes Bancaires, Apple Pay and Google Pay, Klarna, SEPA, Bacs and ACH direct debit, MobilePay and Konbini. Which ones appear depends on your Stripe account, your country of establishment and the buyer's country.

You receive an email straight away and the order appears in your dashboard with all details. The Hub has already blocked the copy and pulled it from your other channels. You pack and ship it with your own carrier; marking the order as shipped with the tracking number sends the buyer a shipping confirmation automatically. The payment is already in your Stripe balance.

Yes, both, and you decide whether to offer them. With DHL ServicePoints the buyer looks up the nearest point at checkout and the address is filled in for you. With in-store pickup the buyer collects the order from you without shipping costs; you add pickup instructions in your dashboard. Both are set up in your shipping settings, per country and per rate.

Yes to both. Per country and per rate you set an amount above which shipping is free. Separately you set a minimum order amount below which the buyer cannot check out, so you avoid orders where the shipping costs are out of proportion.

Yes. Pause your shop from your dashboard and visitors see a message you write yourself. Your stock and settings stay intact. Turn the pause off and the shop is open again immediately. Taking crates to a fair? Use fair mode instead, which takes only those copies offline on every channel.

Yes. With the Discount coupons add-on you issue codes and gift vouchers with your own conditions: a percentage or amount, a minimum order and an expiry date. With the Sets add-on you sell several records as one package with its own price; if one record in a set sells anywhere, the set goes offline automatically.

Your shop produces a product feed that Google Merchant Center reads automatically: title, artist, condition, price and availability, updated by itself when a copy sells. You enter the feed URL from your dashboard in Merchant Center once. The feed is part of the SEO add-on.

You are the seller and the first point of contact; RecordFlower does not mediate. EU consumers have a statutory 14-day cooling-off period for distance purchases, so state your return conditions in your shop. A refund puts the copy back in stock in the Hub. With a chargeback Stripe charges the disputed amount to your Stripe account and you respond with your evidence in your Stripe dashboard; if you win, the amount returns to your balance.

Yes. You connect your own carrier account once in the dashboard; after that you create a label per order with one click, without retyping the address, and the buyer automatically receives the tracking link. Ask us which carriers are available for your plan.

Sales per period, stock, visitor numbers, the shopping carts of this moment and a financial overview, all filterable by period. The financial overview shows the amount, the VAT and the transaction fees per order and downloads as CSV for your accountant. Every sale through the Hub carries a barcode, date, channel and price, which is also the basis for chart reporting later on.

Core is the online store: one inventory, your own webshop and the channels you choose. Shop adds the shop floor: your till, Scan and Go and fair mode. Growth is built around your own setup with custom work and agreements. See the pricing page for details.

No. RecordFlower charges no transaction fees and no markup. Stripe invoices the seller directly.

Yes. Payments go straight to your own Stripe account, on your name and with your business name on the statement. No money ever passes through RecordFlower.

Stripe pays out to your bank account on the schedule you set in Stripe, usually within a few working days after the sale.

Yes. Plans run per month and you switch or cancel from your dashboard. Add-ons can be started and stopped at any time.

We email you before your trial ends. Choose a plan and your shop continues without interruption; do nothing and the trial simply ends and nothing is charged. After ending you have 30 days to download an export of your data. After that personal data is deleted or anonymised, except invoice and accounting records, which we keep for seven years under fiscal retention obligations.

Yes, for serious private sellers. You go through Stripe's standard onboarding, including identity verification. Exception: private individuals established in the Netherlands, because Stripe requires a Chamber of Commerce (KVK) registration for Dutch accounts. That is a Stripe requirement and may change; check stripe.com for the current position.

Add-ons sit next to the plans and switch on per account: an extra user, Remove Branding (hides "Powered by RecordFlower"), SEO Plus (meta texts per listing) and SEO Pro (sitemap, structured data, canonical URLs and the product feed). Discount coupons and Sets are available as add-ons as well. You add and remove them from your dashboard, which shows the current prices.

Yes. As the owner you add colleagues from your dashboard. Every plan includes a number of users; each further seat is the extra user add-on.

Yes. Filing and remitting VAT remain yours, including on sales abroad; RecordFlower is not a tax advisor. What we take off your hands is the calculation: if your shop is established in the EU, the Hub calculates the VAT at checkout with the rates from the European Commission's database, and you do not have to switch anything on. If you are established outside the EU, the tax runs through Stripe and you keep your registrations there. We do not file returns and we do not monitor the ten thousand euro threshold for distance sales; we ask about it once when you set up your shop.

Three things decide the rate: the regime you set for an item (regular VAT, the margin scheme for second-hand goods or exempt under a small-business scheme), your buyer's country and the registrations you recorded. Within your own country your own rate applies. To another EU country your own rate applies until you cross the threshold and register for the One Stop Shop, after which your buyer's country rate applies. Outside the EU the sale is an export without VAT and the buyer pays import VAT on arrival. Territories outside the EU VAT area, such as the Canary Islands or Åland, are recognised by postcode. The calculation costs nothing extra.

Via support@recordflower.com and WhatsApp. Your message reaches one of the two founders directly.

In Dutch data centres, under EU law and the GDPR, certified to ISO 27001, ISO 9001 and NEN 7510. Every shop runs on a database of its own with a daily backup in a second location.

It stays yours. You export your inventory, orders and customer data from the dashboard and take them with you.

We aim for 99.5% uptime per calendar month as a best-effort commitment, without penalty or compensation arrangements. Hosting, monitoring, updates and security are included in every plan; there is nothing for you to maintain.

Yes. The data processing agreement you enter into with RecordFlower is in your dashboard. It describes how we process personal data on your behalf under the GDPR.

On the RecordFlower website. It lists what is being built and in which order: till connections, Bol.com and eBay, Scan and Go, fair mode, label and distributor connections and chart reporting. Suggestions go straight to the founders and weigh in that order.