Knowledge base
How-to guides for the Hub, your webshop and your channels
Step-by-step guides on importing stock, connecting your channels and till, pricing per channel and getting paid.
Latest guides
Sales channels
International shipping and your webshop: what to watch out for
You've decided to sell internationally through your RecordFlower webshop. That opens your store to buyers in dozens of countries. But there are a few practical things to keep in mind.
2 min
Sales channels
Returns and complaints: who is responsible, and how does it work?
A return or complaint is part of selling. As a seller, you are the first point of contact, and our support team is there for you seven days a week.
1 min
Hardware & infrastructure
Hosting, management and updates: what RecordFlower takes care of for you
As a RecordFlower customer, you don't have to worry about servers, software updates or technical maintenance. RecordFlower handles all of that, so you can focus on your stock and your customers.
1 min
Sales channels
Multilingual webshop: how RecordFlower serves buyers in their own language
A buyer who can read your webshop in their own language buys faster. RecordFlower supports nine languages, fully automatically, with nothing for you to translate yourself.
1 min
Sales channels
Stripe and RecordFlower: what is Stripe Connect, and what does it mean for you?
If you choose Stripe, payments in your webshop run through Stripe Connect, straight into your own Stripe account. What does that involve, and what does it mean for you as a seller?
2 min
Sales channels
How do you process an order through your RecordFlower webshop?
A buyer places an order in your webshop. You receive a notification immediately and handle the shipping; the payment goes straight into your own Stripe or Mollie account. All from your dashboard.
2 min
Sales channels
How payments work in your RecordFlower webshop
Payments in your RecordFlower webshop run through Stripe, one of the most widely used and reliable payment processors in the world, or through Mollie if your shop is established in the EU. The process is simple for you as a seller and smooth for your buyers.
2 min
Sales channels
Your store, your rules: how you decide the way you sell
On a marketplace, you sell under the platform's terms. Through your own RecordFlower webshop, you set the rules yourself, from shipping policy to look and feel.
1 min
Sales channels
How does your vinyl webshop rank in Google? SEO explained for record shops
A webshop that's easy to find on Google attracts buyers actively searching for vinyl. RecordFlower offers SEO options that let you improve your webshop's visibility.
2 min